Frequently Asked Questions (F.A.Q.)

Your first step is to fill out our free design quote. We will review your quote and get back to you with a design path, which will include the cost and time needed to create this project. We will include a link to initiate the design process by making a payment.
Our designers start to work on your project right after you finish placing your order. You will get a private personal customer panel with username/password where you can review every step of the design process. You will be able to download, upload, communicate, view history of all communication, review and request revisions, and request to finalize your order once you are happy with results. Our versatile customer panel streamlines the logo making process, allowing you (our valued customer) to have the best possible logo making experience on the market.
We will offer dedicated support throughout the entire design process. At any point, you are welcome to contact us and ask anything that is on your mind in regards to your project. Some companies promise multiple concepts, but quality of these concepts may fluctuate when they cut corners. They may offer you 2 decent variations and 4 fill ins. We never allow fill ins (a concept created just to fill in quota). We place a lot of thought and care to develop each concept before we even present it to you. Each concept will go through quality checks to ensure they meet and exceed your expectations. Not only we try to meet your expectations, we try to exceed them by making sure that each design makes sense, has relevant elements that will make your logo stand out and let everyone know right away what your business is about. We have a lot of patience and enthusiasm to go the extra mile to make any adjustments that are important to you, no matter how small or big.
It will take from 3-7 days to receive your first concepts, including revisions. Most of the time we offer a 7, 5 or 3 day delivery window. Design process starts only after we collect all of the necessary information needed to start your project.
No worries, we are here to help all the way until you get your desired results. Our designers are very creative and intuitive. We will fully research your project and offer a comprehensive solution that is unique to your brand. This research will allow us to bring your targeted results that you will love. From that point on, you will have a better idea of what works best for your project.
You can keep every design concept that we make for you. However, high quality file formats will only be available for the concept that you choose to finalize. However, we are very flexible and offer an option to finalize more than one version of your logo at additional price.

Each package will receive 8 high quality file formats (FREE. NO EXTRA CHARGE):

1. JPEG file (High resolution image file; Very compatible across different applications.)
2. PNG file (High resolution image file; Supports transparency.)
3. GIF file (High resolution image file; Supports transparency.)
4. TIFF file (Often used for desktop publishing, printing and medical.)

You will also receive editable source file in the following formats:

5. AI file (Vector file format from Adobe illustrator program.)
6. EPS file (Vector file format; Compatible with many graphic software programs.)
7. SVG file (Vector file format; Fast loading speed. Easily match html colors.)
8. PSD file (Photoshop file; Editable in Adobe Photoshop.)

You are welcome to finalize as many concept as you wish. There will be additional cost to finalize each additional concept.
Our services are 100% Satisfaction Guaranteed. We will first do our best to revise your chosen the logo design concept until you are satisfied and request us to finalize a logo design. However, if you decide that you are still not satisfied after receiving the finalized logo design, we will issue a full refund.
Absolutely! Your logo will be unique and 100% ownership will be transferred to you after you receive the finalized product.
Yes we can. Please contact us with your custom unique request. Graphic design is all about customization. We look forward to making your vision come to life.
Every customer request is unique, and it is difficult to fit everything within standardized package. Offering design work in pre-priced packages is sort of similar to comparing processed food to a meal made from scratch with whole ingredients. Our design process uses best ingredients and always made from scratch, resulting in amazing designs for your brand.
You’ve come to the right place. No job is to big or too small. We revise existing logos all the time and implement any type of change that you desire. We would be delighted to help you improve your existing design.